Booking Guidelines & FAQs
Services are booked and charged not based on gender but rather timing, detail and hair density of each individual client. There will always be a range and a scale as each person is unique and their hair should be treated as such.
In the same measure, all of our stylists have their own specialties, approaches and individual hair philosophies. Every appointment is a distinctive experience.
When thinking about booking a hair service we first advise reading over our stylists bios to see who might feel like a good fit.
On these profile pages are listed:
hourly rates, booking links, a small portfolio of work, social media links, some cute fun facts,
and anything we could think of to add to help you with your decision.
As we do not have a receptionist the best way to book is through our online booking site.
Our salon phone is for text only, so any questions are best directed to your stylist by email or our generalized email : firstname.lastname@example.org.
PLEASE COMPLETE THE FORM BELOW IF YOU ARE A NEW CLIENT AND WOULD LIKE TO REQUEST AN APPOINTMENT.
IF YOU ALREADY KNOW WHAT YOU WOULD LIKE TO HAVE DONE AND WITH WHICH STYLIST, PLEASE FEEL FREE TO CONTACT THEM DIRECTLY TO EXPEDITE THE PROCESS.
Many of our stylists book weeks in advance and hold waiting lists, so we will respond to your request as time allows.
Please double check your junk mail folders!
Policies & Procedures
Our online booking is open and remains the best way to book with us.
Please select the staff member first before the service as we all book differently, have our own specialties and manage our own bookings.
Cancellation Policy, Sickness and Health Checks
Our time is our livelihood.
Kindly cancel or reschedule your appointment with 48 hours notice or more.
All appointments require a credit card in order to secure your service.
50% of your scheduled service will be charged to your card on file if you cancel or reschedule within 48 hours, or are a no show to your appointment.
Clients must be COVID symptom free for 10 days before they can enter our space, this period can be shortened to 5 days if fully vaccinated.
A verbal checkin will be completed at our door by each any every client before coming in to their appointment.
Thank you for respecting our time and careers!
Check in and Appointment Procedures
Our check in procedures are being changed to reflect the needs of our new operational standards.
Our front door will be remaining locked at all times.
We ask that you do not arrive more than 5 minutes before your appointment and be prepared to wait outside, practice safe distancing at all times.
Your stylist will come to check you in at the beginning of your appointment.
Please come solo to your appointment whenever possible. If you require another person to accompany you, they will have wait in our waiting area, and respect social distancing guidelines (aka, no hovering).
An in person health check questionnaire will need to be completed at the door before entering the salon.
Masks are required for anyone wishing to enter our salon.
If a client does not arrive with a mask, a disposable mask will be made available to them.
Please note all masks must tie around the ears and not the back of the head as this will interfere with our ability to do hair.
Costs and Prices
We charge based on timing and resources required for the appointment.
Each stylist's rates are stated on their profile pages and on their booking pages.
We do not offer reduced rates for age or gender.
We are constantly striving to help make our space as accessible and inclusive as possible.
Here is a list of our salon's current specifications :
We keep our doors locked at the moment due to safety and pandemic concerns.
If you have an appointment booked your stylist will come to collect you at the door at the time of your appointment and assist with the door if necessary. Our front entrance is fully accessible with no steps to enter the space.
Our salon chairs have a weight capacity of 350 lbs and have a seat diameter of 20" wide and 17" deep.
Sinks and Shampoo :
Our shampooing sinks are elevated onto a stage with two steps.
We have sourced a collapsible ramp with a weight capacity of 600 lbs and will have mounting brackets to allow us to use it shortly. We will update this page once it is safely ready to use.
Salons are by nature a heavily scented environments.
We are still looking to source professional quality products that are scent free, but as none have fit the criteria so far, we do allow clients with sensitivities to bring their own products for use during the service should they wish.
Clients are permitted to wear a mask if they should ever wish or need to even when the mask mandate is lifted.
Salons can be a loud experience.
For clients with sound sensitivities we offer both single use earplugs on request, and the ability to request "Silent Treatment" in the booking notes. If "Silent Treatment" is requested this means conversations will be kept to the essential minimum for consultation purposes. But please note there will be peripheral noises.
Tuesdays and Sundays are currently calmer and quieter days, clients with sensory sensitivities are best advised to book then.
For Deaf and HoH clients we can communicate by texting, writing or if they would prefer we do have a team member who is fluent in ASL.
We do not have parking for the salon, but there is metered and restricted parking on Broadway, and lots on the side streets. We recommend parking near Dude Chilling Park which is located North East of the salon.