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Booking Guidelines & FAQs
 

Services are booked and charged not based on gender but rather timing, detail and hair density of each individual client.

There will always be a range and a scale as each person is unique and their hair should be treated as such.

 

In the same measure, all of our stylists have their own specialties, approaches and individual hair philosophies.
Every appointment is a distinctive experience. 

 

When thinking about booking a hair service we first advise reading over our stylists bios to see who might feel like a good fit.

 

On these profile pages are listed: 
hourly rates,

booking links,

a small portfolio of work,

social media links,

some cute fun facts,

and anything we could think of to add to help you with your decision. 

 

As we do not have a receptionist the fastest way to book is through our online booking site.

 

PLEASE NOTE THAT ALL ONLINE BOOKING REQUESTS WILL REQUIRE APPROVAL BEFORE BEING CONFIRMED IN THE SCHEDULE.





Policies & Procedures

General Appointments

Our online booking is open and remains the best way to book with us.

 

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Cancellation Policy, Sickness and Health Checks

 

Clients must be COVID symptom free for 10 days before they can enter our space or be able to provide a negative COVID test.

A verbal checkin will be completed at our door by each any every client before coming in to their appointment.
 

If a client cancels with less than 48 hours notice or NO SHOWS an appointment without notifying their stylist or the salon they will be charged the full cost of the appointment missed or they will not be rescheduled again.

This is to be respectful of our stylists time.
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Check in and Appointment Procedures
 

Our check in procedures are being changed to reflect the needs of our new operational standards.
 

Our front door will be remaining locked at all times.


We ask that you do not arrive more than 5 minutes before your appointment and be prepared to wait outside, practice safe distancing at all times.

 

Your stylist will come to check you in at the beginning of your appointment. 

Please come solo to your appointment, no visitors will be permitted.
 

An in person health check questionnaire will need to be completed at the door before entering the salon.
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Masks

 

Masks are required for anyone wishing to enter our salon.

If a client does not arrive with a mask, a disposable mask will be made available to them.

Please note all masks must tie around the ears and not the back of the head as this will interfere with our ability to do hair.
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Costs and Prices

We charge based on timing and resources required for the appointment.

Each stylist's rates are stated on their profile pages and on their booking pages. 

We do not offer reduced rates for age or gender.

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Accessibility

We are constantly striving to help make our space as accessible and inclusive as possible.
Here is a list of our salon's current specifications :

 

Doors : 
We keep our doors locked at the moment due to safety and pandemic concerns. 

If you have an appointment booked your stylist will come to collect you at the door at the time of your appointment and assist with the door if necessary. Our front entrance is fully accessible with no steps to enter the space. 


Chairs :
Our salon chairs have a weight capacity of 350 lbs and have a seat diameter of 20" wide and 17" deep.


Sinks and Shampoo :
Our shampooing sinks are elevated onto a stage with two steps.

We have sourced a collapsible ramp with a weight capacity of 600 lbs and will have mounting brackets to allow us to use it shortly. We will update this page once it is safely ready to use. 

Scents :
Salons are by nature a heavily scented environments.

We are still looking to source professional quality products that are scent free, but as none have fit the criteria so far, we do allow clients with sensitivities to bring their own products for use during the service should they wish.
Clients are permitted to wear a mask if they should ever wish or need to even when the mask mandate is lifted. 

 

Noise :
Salons can be a loud experience. 

For clients with sound sensitivities we offer both single use earplugs on request, and the ability to request "Silent Treatment" in the booking notes. If "Silent Treatment" is requested this means conversations will be kept to the essential minimum for consultation purposes. 
 

Communication :
For Deaf and HoH clients we can communicate by texting, writing or if they would prefer we do have a team member who is fluent in ASL




FAQs

Parking? 

We do not have parking for the salon, but there is metered and restricted parking on Broadway, and lots on the side streets. We recommend parking near Dude Chilling Park which is located North East of the salon.