Communicable Disease Plan
To all our dear clients,
Please see below our operational policies and procedures.
We will be updating this space as needed.
We’d like to thank you all for honouring our policies and procedures and staying with us through this last year and a bit.
(It’s been a real one. )
You’ve helped make this a safe place to be, and a wonderful way to be able to see you all and create some great hair.
We’re so very lucky to have such awesome clients, such a talented team, and to still have a rad and safe place to work.
We cannot thank you enough.
The Field Trippers
Policies & Procedures
Our online booking is open and remains the best way to book with us.
We are still booking with extra time between appointments to allow for proper sanitation and turn around between clients.
Please note we will not be accepting walk-ins or minors who need supervision at this time.
Cancellation Policy, Sickness and Health Checks
Currently we are waiving our cancellation policy for any COVID symptoms.
All clients and staff are not to enter our space if they have experienced any signs or symptoms of COVID-19 within the last 10 days prior to their appointment.
Symptoms include coughing, shortness of breath, sore throat, any cold symptoms, or any fevers, body aches or chills.
A verbal Check In Process will need to be completed by each any every client at the front door before entering the salon for their appointment. The questions for this process are also included in the emailed appointment reminders, so please review those emails for the most up to date processes and policies.
If a client cancels with less than 48 hours notice or NO SHOWS an appointment without notifying their stylist or the salon they will be charged for the cost of the appointment missed or they will not be rescheduled again.
This is to be respectful of our stylists time.
Check in and Appointment Procedures
Our check in procedures are being changed to reflect the needs of our new operational standards.
Our front door will be remaining locked at all times.
We ask that you do not arrive more than 5 minutes before your appointment and be prepared to wait outside, practice safe distancing at all times.
Your stylist will come to check you in at the beginning of your appointment.
Please come solo to your appointment, no visitors will be permitted.
An in person health check questionnaire will need to be completed at the door before entering the salon.
Masks are mandated for anyone wishing to enter our salon.
All clients are required to wear masks during the entire duration of their appointment, we will in turn also all be wearing them.
If a client does not arrive with a mask, a disposable mask will be made available to them. Please note, clients are encouraged to wear their own properly fitted masks, but they must tie around the ears and not the back of the head as this will interfere with our ability to do hair. If cutting or colouring around the ears is necessary, the ear straps may be removed but the mask will be held in place by the client.
Drinks and Food
We are unable to offer beverages or snacks at this time. If a client needs to eat during their appointment they will be asked to step outside and will have to be checked back in ensuring masks are reapplied and hands are sanitized.
A client may bring their own bottles of water, but lids must be kept secured and they must be taken by client upon departure.
Ideal practice is to arrive having eaten already.
Cleaning, Disinfection and Space Layout Changes
We will be closing 3 of our stations and one of shampoo sinks to allow to for safe distancing.
This means we will be operating at close to half capacity, allowing no more than 8-9 people into our space at a time.
All stations, sinks, high touch areas and surfaces will be thoroughly disinfected between each client and after use using hospital grade viricidal cleaning products. All tools will be thoroughly cleaned and disinfected after each use. All linens will be changes after each client and laundered with hot water and bleach. There will be a minimum of 15 minutes between each appointment to allow for proper cleaning and disinfection. Stylist will be following the strictest guidelines recommended by WorkSafe BC, The Provincial Health Organization and The Beauty Council.
Our air conditioning unit has been upgraded to have the highest possible filters and thoroughly disinfected.
The filters installed are the highest filter our units can handle. The air in the salon will be fresher than outside. All temperature controls and setting will be professionally set to ensure optimal health and safety conditions.
Please be prepared to wear or remove a sweater as needed.
Our online store will remain open, ideally let us know when you intend to pick up your purchases, or be prepared to wait until we have time to help you.
Costs and Prices
For better clarity and consistency we have switched to time based pricing.
Each stylist's rates are stated on their online booking pages.
Please note we will not be able to offer reduced rate for kids, teens or youths at this time.
All clients will have to pay the same rate based on appointment length of time and not age, history or gender.