Salon Re-Opening Plan
To all our dear clients,
We’re re-opening our salon on June 1st.
This has been such a complicated time. We are so very excited to see you all again.
It’s going to be a slightly different experience for the next little while in the space.
We’ve had to implement a lot of changes and new practices in order to do our best to ensure the safety and well-being our clients, stylists and community. This list of changes will be evolving as new information is available always ensuring the best practices we can.
It’s going to feel weird to not hug you the moment we see you, to not have a salon full of chatter and laughter. But we are so grateful to have a space to return to. In these times that is a truly incredible thing and we appreciate the love and support everyone has shown us so much.
It’s because of you all that we do this.
Please see below the list of new policies and procedures. This list will also be available on our website and will be updated there as any changes are made.
Thank you again for your patience as we navigate this new territory.
Please feel free to reach out with any questions you may have.
The Field Trippers
We are re-opening our books up until September 6th 2020 with more dates to be added soon. Our schedules and timing have had to change with the times, new requirements and new procedures.
If you have questions please reach out by email to your stylist or the salon.
Please note will we not be accepting walk-ins or unaccompanied minors at this time.
Cancellation Policy, Sickness and Health Checks
Currently we are waiving our cancellation policy for any illness symptoms.
All clients and staff are not to enter our space if they or anyone in their households have experienced any signs or symptoms of COVID-19 within the last 14 days prior to their appointment.
Symptoms include coughing, shortness of breath, sore throat, any cold symptoms, or any fevers, body aches or chills.
A 14-day minimum symptom free household or doctor clearance is required before anyone can enter our space. A online questionnaire/waiver will need to be completed by each any every client before coming to their appointment.
If a client cancels with less than 48 hours notice or NO SHOWS an appointment without notifying their stylist or the salon they will be charged the full cost of the appointment missed or they will not be rescheduled again. This is to be considerate of the fact that we now have less availability and long wait lists.
Check in and Appointment Procedures
Our check in procedures are being changed to reflect the needs of our new operational standards.
Our front door will be remaining locked at all times for extra security.
We ask that you do not arrive more than 5 minutes before your appointment and be prepared to wait outside, practice safe distancing at all times. Your stylist will come to check you in at the beginning of your appointment. Please come solo to your appointment, no pets or visitors will be permitted.
All clients are required to wear masks during the entire duration of their appointment, we will in turn also all be wearing masks.
If a client does not arrive with a mask, a disposable mask will be made available to them at a cost of $1 each. Please note, clients are encouraged to wear their own properly fitted masks, but they must tie around the ears and not the back of the head as this will interfere with our ability to do hair. If cutting or colouring around the ears is necessary, the ear straps may be removed but the mask will be gently taped to the client’s face with paper tape.
Before entering our space, everyone must thoroughly hand sanitize at our front door and stylists will be confirming appointment times and that the online waiver was completed. Gloves will be available if a client so chooses.
We are unable to take coats or bags at this time. All personal effects are to remain on the client’s person. Whenever possible leave your items in your vehicle or at home.
We are unable to offer beverages, snacks or magazines at this time. If a client needs to eat during their appointment they will be asked to step outside and will have to be checked back in ensuring masks are reapplied and hands are sanitized. A client may bring their own bottles of water, but lids must be kept secured and they must be taken by client upon departure.
Ideal practice is to arrive having eaten already.
If a client needs to use the bathroom during their appointment, they must inform their stylist as a full disinfection of the facilities will have to follow immediately after use.
Cleaning, Disinfection and Space Layout Changes
We will be closing 3 of our stations and one of shampoo sinks to allow to for safe distancing.
This means we will be operating at close to half capacity, allowing no more than 8-9 people into our space at a time.
All stations, sinks, high touch areas and surfaces will be thoroughly disinfected between each client and after use using hospital grade viricidal cleaning products. All tools will be thoroughly cleaned and disinfected after each use. All linens will be changes after each client and laundered with hot water and bleach. There will be a minimum of 15 minutes between each appointment to allow for proper cleaning and disinfection. Stylist will be following the strictest guidelines recommended by WorkSafe BC, The Provincial Health Organization and The Beauty Council.
Our air conditioning unit is being upgraded to have the highest possible filters and thoroughly disinfected. The filters we are installing are one step below HEPA and the highest filter our units can handle. The air in the salon will be fresher than outside. All temperature controls and setting will be professionally set to ensure optimal health and safety conditions. Please be prepared to wear or remove a sweater as needed.
At this time we are unable to accept any product returns or give out any samples.
There will be no walk-in product sales, our online store will remain open and pickup times will pre-arranged.
Costs and Price Increases
We will be unable to accept any cash at this time. All payments must be made through tap and contactless methods. Our reception desk has been moved to allow for social distancing and will have a plexiglass barrier at the point of pay station.
There will be an increase to our usual eco fee of $2 to $4 to help cover the costs of extra sanitation and disinfection needs. This fee will lower to $3 if a client provides their own mask.
All of our services have had a price increase to help cover the costs of closure, limited working hours and capacity and extra PPE. All our prices are listed on each of our online booking pages.
Please note we will not be able to offer reduced rate for kids, teens or youths at this time.
All clients will have to pay the same rate based on appointment length of time and not age, history or gender.
We thank you for your understanding on this as these are the changes necessary to ensure we are able to remain in business.
Please note this list is subject to change as our local and global situation does and as new information becomes available.
Thank you for reading. It’s a lot to digest and we are here to answer any questions you may have.
This list of frequently asked questions will be updated as more information arrives.
Please feel free to reach out if you do not see the answers you're searching.
We will be re-opening our salon for waitlisted clients only June 1st 2020.
"How do I add myself to the waitlist?"
To put yourself on our waitlist kindly visit our booking page, select your stylist, select your service and scroll to the bottom to select "Add Yourself to the Waitlist".
Please note we will not be accepting walk in clients in this time.
"I am out of my hair product and am worried about self care / hair maintenance during this social distancing isolation time. What do I do?"
We have created an online store for our products and tools. It will be adjusting to supply and demand.
All of our inventory is available online and we are open to special requests.
We also have e-Gift Cards available : https://squareup.com/gift/CVCTMPQNVMMEM/order
This is still the easiest way to get your hair care needs as we will not be opening to the public for the immediate future.
"How does the online store purchasing work?"
It works through our usual payment provider Square. But arrangements can be made to pay by e-transfer if needed. All items will be packaged by one of us wearing gloves and mask, and available for either curb-side pick up or delivery within local Vancouver area.
"I've ordered online, do you deliver? What does that process look like?"
Delivery will be put on hold after May31st. Curbside pickup at our salon will remain available.
"I can't find what I am looking for on your site, can you order it in for me?"
We will do our best to try and source what we can for you. Please email us directly with any requests.
"My roots are going to get really bad, what box colour can I use?"
There is no box colour we recommend, all are risky for the health and desired outcome of your hair. But there are options, from root sprays, colour depositing shampoos and conditioners, demi permanent hair colouring products. Message us directly so we can better advise or put yourself on our waitlist for a future appointment.
MORE TO COME....