This list of frequently asked questions will be updated as more information arrives.
Please feel free to reach out if you do not see the answers you're searching.
As of March 21st 2020, Vancouver has been declared to be under a state of emergency and all personal service businesses have been ordered closed a due to the COVID-19 Pandemic.
At this time Field Trip Hair Co. is closed to the public. This FAQ will address those details first.
"How long will the salon be closed for? When do you anticipate re-opening?"
At this moment we are monitoring the situation on an hour by hour basis. The most important thing is the health and safety of our clients, staff and community. We will not be re-opening even one minute before this can be assured.
Trust us, we are missing you all and wish we could see you and do your hair ASAP.
We love our jobs, and this break is so very hard. So very necessary though.
We are all in this together and our thoughts are with our fellow humans as we navigate this unknown territory together. Please stay safe and take extra care.
"I am out of my hair product and am worried about self care / hair maintenance during this social distancing isolation time. What do I do?"
We have created an online store for our products and tools. It is still being developed and will be adjusting to supply and demand.
All of our inventory will be available on there within the next few days.
We also have e-Gift Cards available : https://squareup.com/gift/CVCTMPQNVMMEM/order
"How does the online store purchasing work?"
It works through our usual payment provider Square. But arrangements can be made to pay by e-transfer if needed.
All items will be packaged by one of us wearing gloves and mask, and available for either curb-side pick up or delivery within local Vancouver area.
"I've ordered online, when can I expect delivery? What does that process look like?"
Delivery dates will be determined by demand, we will be aiming for next day delivery when possible. Distance and timing of order will factor in. For the moment any orders outside of immediate Vancouver area should contact us first to ensure eligibility.
"I can't find what I am looking for on your site, can you order it in for me?"
We will do our best to try and source what we can for you. Please email us directly with any requests. firstname.lastname@example.org
"My roots are going to get really bad, what box colour can I use?"
There is no box colour we recommend, all are risky for the health and desired outcome of your hair. We are working on developing an "DIY Roots Kit" for delivery. This will be only very simple colour services, and will have lots of instructions around use and application once we firm up more details.
MORE TO COME....